New Visa Debit Card with New Features

• Contactless tap + go technology 
• Card control features
• Ability to set travel notices
• Personalized alert communications

New Enhancements Coming to Online & Mobile Banking

• Expanded transaction and budgeting tools
• Enhanced person-to-person payments
• Real-time payments

ATMs

All Legends Bank ATMs will be unavailable beginning the morning of August 8^th through August 9^th. As a reminder, your debit card is able to be used at any non-international ATM without a fee.

Debit Cards

You will be receiving a new Legends Bank Visa debit card in the mail beginning the week of July 22^nd, but please continue to use your current debit card through August 7^th. After this date, your old card will no longer be active; please dispose of it appropriately. Your new Legends Bank Visa debit card can be activated the morning of August 8^th by calling 1‑877‑965‑3344. Your debit card standard limits will apply to your new card.

Online / Mobile Banking

Your current Online / Mobile Banking login will be active through August 8^th at 4:00 p.m. CDT. After this date, all digital banking services will be unavailable until August 12^th. During this time, information about transactions and your balances will be available by calling 1‑866‑391‑1925 or emailing us at customerservice@legendsbank.com.

Logging into the
New Digital Banking System

You will use your previous username, and your password will be your username plus the last 4 digits of your Tax ID number. (For Example: Username = janedoe, Password = janedoe1234). From there, you will be prompted to set up a new password and 3 security questions.

Accessing the
New Mobile App

Mobile banking users will need to update their Apple™ or Android™ Legends Bank-TN Mobile apps. Details and instructions for both personal and business users will be coming soon.

Bill Pay

Personal and Business Bill Pay will be active through August 1^st at 4:00 p.m. CDT on our current system. After this date, bill pay services will be unavailable until August 12^th and will resume on our new system. Please make sure that you arrange alternate payment methods during this time.

Bill payee and recurring payments will be converted into the new digital banking system, but it is highly recommended that you verify your payee and payment information are correct before sending.

Telephone Banking

Telephone Banking will be unavailable beginning the morning of August 9^th until August 12^th. You will continue to use the same number, 1‑866‑367‑6708, to access our Telephone Banking services. Your existing PIN will remain the same. If you do not have a PIN, we will set one for you to the last 4 digits of your Tax ID number and you will be prompted to change it during the first use.

Account Statements

You will receive an account “cutoff” statement as of August 8^th for any activity since your last statement. This may result in you receiving two account statements for one cycle: one from the old system and another for activity on the new system until your regularly scheduled statement cycle. Please be sure to download and save or print copies of statements for your records.

Interest-bearing accounts will receive interest effective August 8^th and again on the next regularly scheduled statement cycle.

1^st Action Date: August 8^th, 2024

A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date.

2^nd Action Date: August 12^th, 2024

This is the action date for the remaining steps for the upgrade instructions. You will complete the deactivate/reactivate of your online banking connection to ensure your current Quicken or QuickBooks accounts are set up with the new connection.