Browse our FAQs below to find answers to your questions.
What is a Core System and why is Legends Bank changing it? ▾
What benefits can we expect to see from this Core System Conversion upgrade? ▾
When is the upgrade taking place? ▾
What major changes will customers see after the upgrade? ▾
Will branch hours be affected during this process? ▾
How can a customer contact someone at Legends Bank during conversion weekend? ▾
What can I do to prepare myself for the conversion? ▾
Are my account numbers changing? ▾
What will not be changing during the upgrade process? ▾
How will access to funds and accounts be affected during the conversion? ▾
Will my new debit card have the same card number and PIN as my old card? ▾
Is my new debit card going to have a tap to go function? ▾
Are debit card limits changing? ▾
Can I use a Legends Bank ATM during the conversion? ▾
Can I still access online banking during the conversion? ▾
Will my online banking password change? ▾
Will my bill pay information be lost? ▾
Will I be able to view my E-Statement History in online banking after the conversion is complete? ▾
What is the maximum amount of check deposits I can do via mobile deposit? ▾
What is the Legends Bank mobile banking app name for downloading? ▾
Can I receive text alerts for payments made through my debit card or digital banking? ▾
Can I use my checks during the core conversion? ▾
Can I still receive a direct deposit or make an electronic payment during the conversion? ▾
How will my automatic payments be affected? ▾
Not seeing your question? Give us a call at 1‑866‑391‑1925 or email us at customerservice@legendsbank.com.
What is a Core System and why is Legends Bank changing it?
- A Core System is the primary piece of software that manages the bank’s accounts & transaction processes to include:
- Processing transactions such as deposits, withdrawals, and transfers
- Opening, managing, and closing accounts & maintaining customer information
- Originating, servicing, and managing loans
- We are upgrading our system to better serve our customers. These upgrades will allow us to offer a wider variety of comprehensive services with greater speed and efficiency and allow us to continue to grow and to meet our customers’ needs while creating a better banking experience.
What benefits can we expect to see from this Core System Conversion upgrade?
- Some of the service enhancements to look forward to:
- Improved online banking and mobile banking functionality
- Brand new mobile app for iOS and Android users
- Account integrations with additional service features
- Ability to apply for certain account types through our website and/or the new mobile app
When is the upgrade taking place?
- The majority of the process will start after the end of business on Thursday, August 8th and will be ongoing until Monday, August 12th.
What major changes will customers see after the upgrade?
- The biggest changes for our customers are in online banking and the new mobile app which will be available Monday, August 12th.
- All customers with currently active Visa debit cards will receive a new Visa debit card with tap to pay capabilities as well as EMV chip technology.
Will branch hours be affected during this process?
- No, branch hours will remain the same.
How can a customer contact someone at Legends Bank during conversion weekend?
- If a customer has questions or needs assistance, they can call during normal business hours at 1-866-391-1925 or visit one of our branch locations.
- Due to the nature of the upgrade, there may be an extended wait time for assistance.
- Customers may contact us through alternative channels throughout the conversion:
- Using the Contact Us form located at www.legendsbank.com
- E-Mailing: customerservice@legendsbank.com
- If a customer needs to report a lost or stolen Legends Bank Visa debit card during the conversion, please call 1-866-391-1925.
What can I do to prepare myself for the conversion?
- Review all mail and information received from Legends Bank.
- Visit www.legendsbank.com/better for the latest updates regarding the conversion.
- Visit your local branch to speak with a member of our Bank team.
Are my account numbers changing?
- Checking, savings, money market accounts and safe deposit boxes are not changing.
- Loans, lines of credit and Certificates of Deposits (including IRAs) will change.
What will not be changing during the upgrade process?
- Payments you make with checks from your deposit accounts
- Electronic payments via ACH (such as direct deposit or payments via direct debit)
- Wire transfers
- Legends Bank credit cards
- Website and telephone contacts
- Our team! Your Legends Bank team will be with you every step of the way!
How will access to funds and accounts be affected during the conversion?
- Existing debit cards will be deactivated the morning of Thursday, August 8th .
- You may activate and begin using your new Visa debit card the morning of Thursday, August 8th.
- Your new Visa Debit card will be mailed to you the week of July 22nd.
- You will be able to transact on your accounts in branch at any location on Friday, August 9th and at our Drive-thru locations on Saturday, August 10th.
- Drive-thru services will be available at the branch locations below on Saturday, August 10th from 9:00am-12:00pm.
- 1950 Madison Street, Clarksville, TN 37043
- 2120 Wilma Rudolph Boulevard, Clarksville, TN 37040
- 140 Dover Crossing Road, Clarksville, TN 37042
- Legends Bank ATMs will be unavailable Thursday August 8th through Friday, August 9th.
- The following services will be temporarily unavailable until Monday, August 12th:
- Personal and business bill pay will be unavailable beginning 4:00pm on Thursday, August 1st. Please make sure to arrange alternate payments methods during this time.
- Online and mobile banking will be unavailable beginning at 4:00pm on Thursday, August 8th.
- Mobile deposit will be unavailable beginning at 1:00pm on Thursday, August 8th.
- Telephone Banking will be unavailable beginning Friday, August 9th.
Will my new debit card have the same card number and PIN as my old card?
- No, the new debit card will have a completely new card number, expiration date, and security code. Because of this, once your new card is activated, you will need to update the card information anywhere that you have your current one saved.
- You will set the PIN on your new card at the time you call in to activate it – it can be the same PIN you use now; however, we recommend regularly changing PINs for security reasons.
Is my new debit card going to have a tap to go function?
- Yes! The new Visa Debit cards being mailed out the week of July 22nd are EMV chip enabled and will be contactless with the tap to go feature.
Are debit card limits changing?
- No, card limits will remain the same.
Can I use a Legends Bank ATM during the conversion?
- All Legends Bank ATMs will be unavailable beginning Thursday, August 8th through Friday, August 9th.
- You can use the Legends Bank Visa debit card at any non-international ATM without a fee.
Can I still access online banking during the conversion?
- No. Online banking access will be unavailable from August 8th beginning at 4:00pm. Online banking access will be restored the morning of Monday, August 12th.
Will my online banking password change?
- Yes. All converted users will enter their existing username and the password will be the existing username + the last 4 digits of the user’s Tax ID.
- (For Example: Username = Janedoe, Password = Janedoe1234)
- The new online banking system will require you to create a new password and 3 security questions.
Will my bill pay information be lost?
- No. Your bill pay payees will be brought over to the new bill pay system.
- Scheduled, recurring bill payments will convert into the new bill pay system.
- We ask customers to please review your bill payees and payment dates upon logging into the new online banking system to verify all information is correct.
Will I be able to view my E-Statement History in online banking after the conversion is complete?
- Yes. You will be able to see up to 24 months of statements.
What is the maximum amount of check deposits I can do via mobile deposit?
- The daily limit is $2,000.00 per day. The daily mobile deposit limits will be available for you to review in the app at the time you sign up and are subject to change at any time.
When using mobile for check deposits, how long will it take to see the amount deposited into my account and available to use?
- Checks deposited via the mobile app should appear in your account within minutes of being accepted by the system for processing.
- Once accepted for processing, checks will be reviewed for approval. If approved, the check will post to your account and be subject to the standard hold times applied to any check deposited at Legends Bank. See the Legends Bank Funds Availability Policy for details.
What is the Legends Bank mobile banking app name for downloading?
- The app name in both iOS and Play Store is Legends Bank – TN Mobile.
Can I receive text alerts for payments made through my debit card or digital banking?
- Yes, various alerts can be established in digital banking for payments processed through digital banking and/or the Legends Bank debit card.
Can I use my checks during the conversion?
- Yes. Check-writing ability and checking account numbers will remain unchanged.
Can I still receive a direct deposit or make an electronic payment during the conversion?
- Yes, all direct deposits or electronic payments will process as normal.
How will my automatic payments be affected?
- Loan payments that have been set up at other institutions will need to be updated with your new loan account number to be processed.
If I use the old loan account number for a loan payment, can this payment be linked to the new loan account number?
- We will make every attempt to ensure that payments made using the old number electronically (via ACH) are changed over to the new number. However, to guarantee that the payment is not delayed due to the number changeover, customers should be updating their loan payment information with the 3rd party issuing the payment as soon as they are able to.
- Using an old number may carry a risk of a delay in payment, which could affect interest or fees.
- If a customer comes into the branch with an old number, the branch will help them fill out a Loan Payment ticket with the new number. The old account numbers will not be able to be processed.